1. Introduction
Stone & Flora Ltd respects your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or contact us regarding garden design services.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of personal information:
Information You Provide
When you contact us or request services, we may collect:
- Name
- Email address
- Phone number
- Property address or project location
- Details about your garden design project
Automatically Collected Information
When you visit the website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited
- Time and date of visits
- Referring website addresses
This information helps us understand how visitors use our website.
3. How We Use Your Information
We use the information we collect to:
- Respond to enquiries about garden design services
- Provide quotes or consultations
- Improve our website and services
- Communicate with you about your project
- Comply with legal obligations
We only process personal data where we have a lawful basis to do so under UK General Data Protection Regulation (GDPR).
4. Cookies
Our website may use cookies to improve user experience and analyse website traffic.
Cookies may be used to:
- Remember preferences
- Analyse site usage
- Improve website performance
You can choose to disable cookies through your browser settings.
5. Sharing Your Information
We do not sell or rent your personal data.
We may share information with:
- Trusted service providers (such as website hosting or analytics services)
- Contractors or suppliers involved in your garden project (if necessary)
- Legal authorities if required by law
All third parties are required to keep your data secure.
6. Data Security
We take appropriate technical and organisational measures to protect your personal data from:
- Unauthorised access
- Loss or misuse
- Disclosure or alteration
However, no internet transmission is completely secure.
7. Data Retention
We only keep personal data for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
When data is no longer needed, it is securely deleted.
8. Your Data Protection Rights
Under UK General Data Protection Regulation, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Request restriction of processing
- Request transfer of your data
To exercise these rights, please contact us.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
9. Third Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Contact Us
If you have any questions about this privacy policy or your personal data, please contact us via email: hello@stoneandflora.co.uk
Last updated 10th March 2025